Frequently Asked Questions
- What is OTHRSource?
Some of the most amazing brands at retail are dying simply because they don’t have people to ensure their product is well represented on the shelf. OTHRSource helps brands succeed at retail by helping them in the store. Find out more here:
- What is a Brand Helper?
Brand Helpers are our rock star boots-on-the-ground support team. They visit stores and check in on OTHRSource brands, making sure they’re priced right, stocked properly, etc. Brand Helpers are critical to our food brands’ success, and they are generally completely awesome people.
We have opportunities nationwide and are onboarding new brands who often look to OTHRSource on a weekly basis.
- What is an OPP?
OPP is short for opportunity. An OPP is the opportunity for Brand Helpers to assist an emerging brand in a store.
- How can I learn about OTHRSource updates?
We would love to share our most up to date news with you! We have your email address that you used to create your profile. We will send out updates and other information via email. You can also follow us on Facebook, LinkedIn and Instagram for the latest news.
- Who partners with OTHRSource?
The coolest emerging brands out there are partnering with OTHRSource. We assist brands who are in need of in-store support.
- How can I share my feedback for OTHRSource?
We love feedback and would love to hear from you. Please tell us how we are doing – good or bad. The best way to reach us is via email to firstname.lastname@example.org.
DOWNLOADING THE APP
- How do I download the app?
The OTHRSource app can be downloaded for free from the App Store if you have an iPhone or the Google Play Store if you have an Android. The app is available for android phones running 6.0 or higher.
- Are there any required phone settings for the app?
Yes, when performing an OPP we need to confirm that your location is within 0.5 miles of the store. You will also need the ability to take pictures while working an OPP. When you download the app, you will be asked for permission to enable location services. Make sure to say yes! If you initially did not grant permission, no worries, you will be prompted again when trying to start an OPP.
You will also need to allow Notifications to ensure you are aware of nearby OPPs. If you are asked for permission to enable Notifications, make sure to say yes! If you accidentally decline the permission request, follow directions to turn on Notifications for an App in Android or iOS.
If you are still experiencing difficulties, make sure your settings are correct on your iPhone:
- Go to your iPhone settings > Privacy > Location Services. Make sure Location Services is ON. Then scroll down to OTHRSource and make sure it is marked ON as well.
- Go to your iPhone settings > Privacy > Photos. Scroll down to OTHRSource and make sure it is marked ON.
CREATING A PROFILE:
- What are the requirements to be a brand helper?
We handpick our brand helpers. At a minimum, we require brand helpers to be 18 years of age or older and have the ability to download and install the app for iPhones running iOS 9+ or an Android phone running version 6.0 or higher.
In addition to these requirements, we require our brand helpers to complete thorough training and on-boarding of the app through our training program to foster quality work product.
- How do I create my profile?
In order to successfully create a profile click the “Sign Up” button on the app. You will need to provide your first and last name, email address, password and date of birth.
- I am having problems creating my profile. What should I do?
We are sorry you are experiencing difficulty with the profile creation process. Please contact support at email@example.com and we will help you resolve the issue so you can start working asap.
Also, please join the OTHRSource Brand Helper Facebook group. There is tons of valuable information out there.
- I am having problems signing into my profile. What should I do?
If you are having trouble logging into your account, please confirm that you are using the correct email address tied to your OTHRSource Application, including @ and . within the email address. In addition, please be sure that you are entering the correct password. It might help to click on the eye in the password field to ensure you are entering the correct password. If you have forgotten your password, select Forgot Password and follow the steps to obtain a new password.
If none of the above works, please contact us at firstname.lastname@example.org and we will help you resolve the issue so you can start merchandising asap.
- I have created my profile. What is next?
Let’s do this! Now that you have created your profile and learned the requisite information in our training and onboarding process, it’s time to see what OPPs are available near you. OPPs will be displayed by map view or list view (you decide). The OPPs will be ordered from closest to your current location to farthest on the list view. The blue blinking dot is your current location. If you do not see this dot, please be sure to turn on your location services.
- I forgot my password for my profile. What should I do?
Not a problem – we’ve got you covered! Just below the login button you will find the “Forgot Password?” link. Enter your email address when prompted and we’ll send a special reset password link to your email inbox.
- How do I update my profile?
You have the ability to view and edit your profile information from within your dashboard. Go to your “Profile” tab at the bottom of the screen. Once you are on your “Profile” screen, you can edit your information at any time by tapping on the Edit link in the top right corner. Don’t forget to tap save in the top right corner to overwrite existing profile data. Here you are able to update your First Name, Last Name and Password.
- How do I delete my profile?
We are sad to see you go. Please contact OTHRSource at email@example.com to delete your profile.
BRAND HELPER PRICING AND PAYMENT:
- How do I get paid?
All Brand Helpers are paid through the Stripe Platform.
In order to use Stripe, click on the “Income” tab at the bottom of the OTHRSource app homepage. Then you can click “Set Up Account”. Please select “Individual, sole proprietor, or single-member LLC” under “Type of Entity”. You will be required to enter the appropriate payment information (banking account or debit card number, expiration date, name and phone number) during your initial payout request. Your payment information is not stored locally by the app or in the program database, but instead is stored within the Stripe platform. The app has no access to payment information outside of the Stripe integration.
- How can I track my earnings?
You can track your earnings by going to the “Income” tab at the bottom of the screen. Here you will find your OTHRSource balance (if any), your earnings to date and your payment history.
If this is your first payment, the first payout must go through a mandatory 7-10 day verification period.
- What about taxes?
OTHRSource is required to file a Form 1099 for any users making an excess of the annual minimum amount, currently $600 in a year. If it starts to look like you'll hit $600 for the year, you'll automatically receive an email asking you for your physical mailing address so you can be sent a Form 1099 (and any other applicable tax forms). It's important to get this form to us soon after it is requested, because if your earnings get too close to $600 and we haven't received your Form 1099, you cannot accept new OPPs.
If you do not earn at least $600 in the year, we do not require a Form 1099 from you and therefore you will not receive one from OTHRSource.
Additional information on these tax forms and how to fill them out can be found at https://www.irs.gov/.
If you are uncertain about your tax obligations, you should contact a tax advisor.
WORKING AN OPP:
- How do I find and accept an OPP?
It’s time to see what OPPs are available near you. Login to the OTHRSource app and all OPPs will be displayed by map view or list view (you decide). The OPPs will be ordered from closest to your current location to farthest. In either map or list view, you will be able to see how many OPPs are available at each grocery store location. To learn more information about a particular location, simply tap the OPP and you will be presented with the store address, and available opportunities. You will then have the ability to select all OPPs at a single location and then click the “accept OPPs” button below the selected available OPPs to make them yours.
- Can I accept an unlimited number of OPPs at one time?
You will have the ability to accept an unlimited number of concurrent OPPs at a single location; however, all OPPs at one location must either be completed or abandoned before you can accept any OPPs at another location.
- What is the reserved period of time for completing an OPP?
You will have twelve (12) hours to complete an OPP once you have accepted it.
- What happens if I do not complete an OPP within the reserved period of time?
If you do not complete the OPP within the allotted time frame the OPP expires. Once the OPP expires, you have the chance to go back and pick it up at a later time.
- What will I be asked to do on an OPP?
You have accepted an OPP. Upon arriving at your location go say hello! Find the Customer Service desk and ask if you can sign into the 3rd party vendor log. You can also request to introduce yourself to a store manager at this time. If the store manager has any questions, you can access Brand Letters from your ID page. The Brand Letters give you permission from each brand, to merchandise their products in the store. You can always access it again anytime using the profile icon on the top bar.
Now that the introductions are out of the way, it’s time to get to work! Follow the simple steps that are presented to you through the app. The app will ask you to take photos, count inventory, check pricing, and answer a few questions. Once these steps are completed, you will submit the OPP to OTHRSource to be reviewed.
- What is a good picture?
When completing OPPs you will be asked to take pictures. Be sure to follow the instructions and photograph what is being requested. Always double check to make sure the picture is in focus and clear. Please remember that you can retake a photo in the OPP by clicking on the photo. This will open up the camera again and allow you to retake the photo.
- Can I cancel an OPP?
Within your “My OPPs” screen of the app, to abandon the OPP. Indicate when prompted your reason for abandonment. Once an OPP is considered abandoned by you and the OPP will be released to other users. If you abandon an OPP, you will not have the ability to re-accept that OPP.
- I have completed my OPP. What’s next?
Once you have sent in your submission, OTHRSource will work diligently to review your submission. The review typically does not take long, but sometimes when we have a high volume of submissions, it can take a few days.
You will receive an email notification detailing whether your submission was approved or rejected.
- My submission was rejected. What happened?
Submissions may be rejected in OTHRSource’s sole discretion. Some common examples of rejection are as follows: (1) the submission contained inappropriate language; (2) the submission contained duplicate photos, inappropriate photos or photos that are not useful or on topic; (3) the submission contained offensive, racist, sexually explicit or suggestive photos or text; (4) the submission contained inappropriate or useless text input; (5) the submission was incomplete (6) the submission contained low quality, unclear or hard to read photos and/or (7) the submission did not follow the requirements in the brand training for the OPP.
- The store manager asked me to leave. What should I do?
If you are ever asked to leave a store by store management, even after presentation of your user ID and applicable Brand Letter, please do so immediately and in a polite fashion. Within your “My OPPs” page of the app, you will have the option to abandon the OPP. Indicate when prompted that you were asked to leave the store as your reason for abandonment.
- What are the community standards?
When working an OPP remember to have fun, but always be polite and respectful of others around you. Not only are you representing OTHRSource, but you are representing awesome emerging food brands that need our help!
- My submission was approved, but I do not think I was paid.
We have you covered! Within your dashboard, you always have the ability to view your payment history as well as your OPP history, which includes the date and status of your OPPs. If you continue having issue, please contact firstname.lastname@example.org
The story of OTHRSource starts as any good story should: with ice cream. High Road Ice Cream, an emerging brand based in Atlanta, Georgia, was excited to see their business expand regionally to mainstream retailers. But with this new success came problems familiar to most emerging brands: in-store execution was poor. Their product wasn’t being stocked quickly enough and often the price was incorrect or promotions weren’t being properly advertised. High Road ended up hiring a mainstream merchandising company, and it helped: volume and velocity ultimately increased! But in the end, it was too expensive and wasn’t flexible enough for their needs. So they decided to develop a shared-economy merchandising model, which finally, finally gave them the merchandising help they needed at a cost they could afford. And that’s how OTHRSource was born. Pretty sweet, right?
The OTHRSource team now consists of experts within a number of fields: CPG, technology, marketing, culinary and finance—just to name a few. The team has been a part of many successful brands, so we understand the secrets to success for up-and-coming brands.
OTHRSource can help your emerging brand thrive.
Reach out to learn more.